Overview
Custom CRM solution developed for Reliance Digital to manage customer relationships, sales tracking, inventory management, and after-sales service across their retail network.
The Challenge
Reliance Digital needed a unified system to manage customer data, track sales, and coordinate after-sales service across hundreds of retail locations.
The Solution
We built a comprehensive CRM with real-time inventory sync, customer 360-degree view, automated follow-ups, and integration with their existing ERP systems.
Key Features
- Customer 360-degree view
- Sales pipeline management
- Inventory tracking
- Automated follow-up reminders
- Real-time analytics dashboard
"The CRM system has transformed how we manage customer relationships. Our sales team efficiency improved by 40%."
Rajesh Kumar
CTO, Reliance Digital
Results
10,000+
Daily Transactions
500+
Active Users
1M+
Data Points
Tech Stack
React
Frontend dashboard
Node.js
API server
MongoDB
Customer and sales data
AWS
Cloud infrastructure
Docker
Containerization